Date: January 14, 2016 Category: ,

An internal software system for measuring the Net Promoter Score (NPS). As a management tool, the NPS can have a significant effect on the revenue growth, giving the company an accurate depiction of its customer relationships. The tool contains:

– A complete, end-to-end workflow system

– A Survey / Questionnaire development functionality

– Automated surveys via emails for NPS

– Dashboard with flexible filters and aggregations

– Tight CRM or SAP integration

– Data extraction to Excel of contacts and survey results at any given granularity

– Option for data import via a smart web interface or Excel